SHIPPING AND DELIVERY
Orders are packed and shipped Monday – Saturday. Most orders are shipped within 2-4 business days from the order date. Orders placed on weekends and select holidays are processed on the next business day.
If we are unable to process your order due to inaccurate or incomplete payment information, your order processing may be delayed an additional 2 business days.
Sometimes, delivery may take longer due to inter alia: bad weather, flight delays, political disruptions and other unforeseen circumstances.
Once dispatched, orders may take 3-6 business days for the delivery of an order. To North East States and Jammu & Kashmir it may take upto 9 business days.
If a User wishes to get delivery to different addresses, then the User shall be required to purchase the Products under separate transactions and provide separate delivery addresses for each transaction, as may be required. The User agrees that the delivery can be made to the person who is present at the shipping address provided by the User.
Please do not accept any order if seal is broken/unsealed at the time of delivery; as such orders will not be accepted if returned.
The logistics partner supported by earthenconnect.com will make a maximum of three attempts to deliver your order. In case the User is not reachable or does not accept delivery of products in these attempts the respective Seller reserves the right to cancel the order(s) at its discretion. And if the order returns to our warehouse, the order amount excluding the delivery and COD charges(if applicable) will be credited to Customer’s Coupon code. After which customer can place a fresh order.
As per Cash on Delivery Policy:
To avail C-O-D Service, all items in the cart should be applicable for C-O-D
The COD charge can be viewed at the time of placing the order and in all order related emails. This charge shall not be refunded if an item is returned or if the cancellation request is raised after the order is shipped.
C-O-D is applicable on a minimum sale value of Rs. 100 and maximum of Rs. 15,000 only.
Pin code provided for Cash on Delivery should be in the serviceable area. If not, any online payment mode needs to be used.
You cannot open the box without making the payment at the time of delivery.
If the product is open, do not accept the order.
C-O-D orders once dispatched cannot be cancelled by the customer.
No credit/debit cards are accepted on Cash on Delivery.
Non Refundable C-O-D Charges are Rs 100 (Earthen Connect Pvt. Ltd. reserves the right to change the C-O-D Charges for orders over Rs 9000)
Using Cash Back & Promo Codes/Coupon:
Cash back Promo Code may not be applicable for all the products on the website.
Special coupons should be redeemed within the limited period, and validity once expired, cannot be extended later.
Two offers cannot be clubbed together using the Promo Code.
Semessta.com reserves the right to cancel any promotional ‘Promo Code’ and the transactions in which they are used. (This is not applicable on Cash back Promo Codes)
Cash back and Promo Code Coupon cannot be clubbed together to avail an offer at earthenconnect.com. This means, if Promo Code is used in an offer, Cash back cannot be generated.
Cash back amount is subject to change at the sole discretion earthenconnect.com.
Images & Representations of Products/Services:
Product Images are indicative in nature. Please check all the Product Images before placing your order.